by Paul Harmon
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Product Description
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.
In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.
* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.
* The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.
* Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.
* Offers all new detailed case studies showing how these methods are implemented.
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Average Customer Review:
1 of 1 people found the following review helpful:
 Best Overall Approach to BPM , 2008-11-16
This book provides a useful, pragmatic and comprehensive approach to Business Process Management. The book is useful for anyone who wants to have a general yet practicable introduction to BPM The book is useful regardless the purpose of applying a process approach to business improvement; business control, process improvement, lean or technology based process automation.
1 of 1 people found the following review helpful:
 A masterpiece of technical writing and an essential book for your Business Analysis library, 2008-09-30
Paul Harmon's book is quite simply a masterpiece, one of the best technical books ever written. He writing is lucid and every page contains nuggets of insight. Unlike most technical books this one actually provides useful examples that you can immediately put to good use. Harmon begins the book with a masterful background into the business process field (worth the price of the book alone) and then gets into the nitty gritty laying out a methodology for analysis and change. An essential book for anyone remotely interested in business process change.
1 of 2 people found the following review helpful:
 Disappointing, 2008-08-05
I really liked the first edition of this book. It has an overall approach plus a toolkit to start a business process redesign project. This second edition have only a very overall approach. It puts together many things not well integrated. It seems the author didn't select the topics, just included it.
Yes, the approach in three level is an interesting framework, but it's not enough for what is missing from the first edition.
1 of 2 people found the following review helpful:
The best Business Process book available!, 2008-01-14
Business Process Change provides a very clear and comprehensive discussion of the methodologies surrounding successful business process management. This has become my new guide for developing a BPM Group within our organization. I very much look forward to more writings by Paul Harmon.
6 of 6 people found the following review helpful:
Very good discussion of business process - applicable to a broad arena of work, 2007-10-19
I think this is the best book that I have seen that allows an organization to consider business process at the enterprise and department level. I have been engaged in business process management in the government for years, trying to define the processes, trying to communicate them, trying to improve them. This is by far the best treatment and guide I have seen. This is what I have been looking for and couldn't find.
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