by Rich Schiesser
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| List Price: | $49.99 |
| Average Rating: |  |
| Lowest New Price: | $37.25 |
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Product Description
This is the definitive guide to systems management for every IT professional with responsibility for maintaining the stability and responsiveness of IT production environments. Rich Schiesser, one of the world's most experienced IT infrastructure managers, covers every systems management discipline, every type of IT environment, and all three elements of success: technology, processes, and people. Schiesser begins by explaining how each key discipline of systems management has evolved, and how they can be integrated to maximize business value in mainframe, client/server, desktop, and Web-enabled IT environments. He then focuses on the key "people-related" aspects of systems management, showing how to gain executive support, organize and staff for systems management, and deliver world-class customer service. Next, he moves on to the 12 key processes involved in systems management, including production acceptance, change management, problem management, storage and network management, capacity planning, security, disaster recovery, and many others. Finally, Schiesser shows how to leverage technology to develop, automate, evaluate, and integrate processes, and offers effective new techniques for Web and client/server environments.
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Average Customer Review:
0 of 0 people found the following review helpful:
 Very useful book, 2008-08-05
This book help me a lot for my job that shows the right way for implementation the good IT system.
0 of 0 people found the following review helpful:
 Shabby print work, 2008-01-25
This book has faded text through a 1/4 of the first pages, and the rest of the book looks xeroxed copied! I think the printer and publishers should reimburse thse who bought this book!
3 of 3 people found the following review helpful:
 Inexpensive Summary of the IT Infrastructure Library, 2007-02-07
This book is essentially a summary of the IT Infrastructure Library.
Considered in that light, this is a pretty good book for the money. It falls short of 5 stars by giving short attention to service desk (aka help desk) management and by not making clear it's debt to the ITIL.
For those who are not aware, the ITIL is a best practice framework for IT service delivery management. Developed and published by the UK's Office of Government Commerce, it is a series of 8 books: Service Support, Service Delivery, Planning to Implement Service Management, Application Management, Infrastructure Management, Security Management, Software Asset Management, and The Business Perspective. [...]
Having 7+ years experience in IT service delivery I recommend all organizations, regardless of industry or profit-status, utilize best practices for IT management. The preferred way to do this is
1. Implement COBIT to create an overall IT management framework.
2. Implement ITIL for service delivery management.
3. Implement ISO 17799 for security management.
4. Use the Balanced Scorecard methodology to coordinate goal setting and performance measurement between customers, financial stakeholders, internal process stakeholders, and training and growth needs.
To sum up, this is a good, inexpensive summary or intro to IT systems management as defined by ITIL.
2 of 4 people found the following review helpful:
Very poor quality, 2006-08-23
Entire book looks as if it's been photo-copied. Some pages have text cut off where the photocopy hasn't been done properly. Do not recommend buying this book.
1 of 1 people found the following review helpful:
Great ITIL based overview of Systems Management, 2004-01-22
This is a great book for IT managers who need a reference book with stepwise procedures to help plan, implement and manage any area of IT Systems.
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