by Rene T. Domingo
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| List Price: | $24.95 |
| Average Rating: |  |
| Lowest New Price: | $22.69 |
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Product Description
Caveat vendidor! (Let the seller beware!) Quality Means Survival sends this wake-up call to companies which still pay lip service to quality. Customers will no longer accept defects as certain along with death and taxes. Learn why and how bad quality has destroyed companies, careers, customers, competitors, communities, and even innocent civilians; find out why product recalls, environmental disasters, government red tape, medical malpractice, and dissatisfied customers have the same root cause - quality mismanagement; authenticate and strengthen your total quality program with the book's easy-to-use "eight steps to quality" and "quality quotient quiz"; and avoid common pitfalls like anti-quality policies, bottom-up TQM, and empowerment without leadership. Anyone who has to do something right the first time - practicing managers, doctors, bankers, engineers, public officials, and other professionals - should find this non-technical survival guide refreshingly humanized as well as enlightening.
Average Customer Review:
1 of 2 people found the following review helpful:
I see it, I love it, so I translated it for others !, 1998-11-09
Many books on Quality are good, but rarely you find a book which carry the author's soul in it, reminding all business people to take Quality seriously. When reading this book, I imagine when John the Baptist calling people in the dry dessert of death to repent........
0 of 0 people found the following review helpful:
The Best Management Book Written by a Filipino Guru, 1998-10-23
I have read a lot of books on management concepts, theories and approaches. This book of Prof. Rene Domingo is by far the best. I have recommended it to many clients of our law firm, Chan Robles and Associates - Philippines, and they are one in saying that indeed Prof. Domingo's book has proven to be very useful especially at this time of extreme difficulties being faced by the economies in the Asia-Pacific region.This book is one of the few (and the first) we recommend to the clients and friends of our firm and its adjunct organizations prior to taking any serious management study, rehabilitation or re-engineering engagement.
0 of 0 people found the following review helpful:
Very comprehensive. Very interestingly written. Very TQ!!, 1998-06-10
This book is one of the most engaging books I have read - full of data, illustrations and real-life experiences. This is a must-reading for Industrial Engineering students, faculty, practitioners, TQ implementors and consultants. I particularly like the section on getting rid of anti-quality policies. I can't help but agree that some companies want TQ but most just give it lip service by sustaining a lot of anti-quality policies. TQ can be a potent tool but the political will to change must be robust.
0 of 0 people found the following review helpful:
EXCELLENT, EXCELLENT, EXCELLENT!!, 1998-03-30
I have just finished reading 'Quality means Survival'. It is EXCELLENT, EXCELLENT, EXCELLENT!! Your book and words are very inspirational and absolutly required reading by every human being on this planet. If ALL human beings read, internalize and actually practiced what you teach, all of us customers would have an extremely difficult time deciding which like products to buy. We would become 'loyal' to all. This book needs to be REQUIRED in all public education facilities in the world. My vision is that we would have a wonderfully QUALITY world and minds that continuously improved our quality of life, forever! By the way, I found your book by 'accident' when I went to the book store in Menlo Park, California looking for other books. The title caught my eye as well as the currentness of your writing, 1997. Thank you for your wonderful and inspirational contribution. Far better than the 'Best', it is the 'Best' of the 'Best', period.
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