The Invisible Employee: Realizing the Hidden Potential in Everyone

"Gostick and Elton's simple-to-understand and teachable approach of setting and supporting core values and recognizing and celebrating those behaviors can be a very effective management technique for creating a committed and engaged workforce of 'visible employees.' This is a culture no organization can afford to be without."
—Michael R. Losey, past president and CEO, Society for Human Resource Management, and Secretary General, World Federation of Personnel Management Associations

"The basic principles detailed in The Invisible Employee are simple yet profound: (1) setting a guiding vision, (2) seeing employees supporting that vision, and (3) praising and celebrating that behavior. Restaurants do not sell merchandise that people can take home, we only sell memories. Engaging our entire staff by using these principles helps Friendly's provide great memories for our guests."
—John L. Cutter, CEO and President, Friendly Ice Cream Corporation

"The Invisible Employee is a very inventive and original book. Combining facts that will surprise you and a fable that will fascinate you, Adrian Gostick and Chester Elton have crafted a book that educates and entertains. The Invisible Employee is a wonderful read with a powerful message, and I highly recommend it to leaders at all levels."
—Jim Kouzes, coauthor of The Leadership Challenge

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All Customer Reviews
Average Customer Review:
1 of 1 people found the following review helpful:

Great Leadership Book, Great suggestions, 2006-11-05
Gostick and Elton have captured the essence of good management. They have given their readers clues to what makes employees tick and highlighted the dangers of not rewarding exemplary behaviour. This book makes a great companion to my book, "Always Remember: If it ain't fun, it ain't worth doing!" which also provides managers with the keys to making good employees out of virtually every staff member. Well done Adrian and Chester! Wayne Kehl


1 of 1 people found the following review helpful:

The Carrot Guys Do It Again!!!, 2006-06-17
I am a huge fan of Chester and Adrian and my hat is off to them for writing a great New York Times Bestseller. Parables are huge these days and business people love 'em.

If you want an enjoyable read that is heart warming and informative this is it. And what's more, you might just learn something about how NOT to treat people who work for you.

Please understand I am biased in my opinion because if have gotten to know Chester Elton as a fellow author and he is simply a "stand up guy." You don't find people in this business like Chester, class all the way.

Mick Hager, author of MONKEY BUSINESS
7 Laws of the Jungle for Becoming the Best of the Bunch!
A Short Tale of a Company That Gets It! Gibbs Smith Publisher, March 2007


2 of 5 people found the following review helpful:

everybody in a managerial position of any kind should read this book, 2006-04-08
fantastic reading, clearly written in a jovial manner that gets the point across without confusing the reader. I urge everybody in a management position of any kind to read this book and discuss it with staff at your meetings. If every manager read and implimented a fraction of what is in this book, what a fantastic workforce America would have.

Thanks for a fantastic product.


4 of 6 people found the following review helpful:

Another great tool in your management toolbox, 2006-04-06
Like the previous carrot books, this book gives great advice to help manage your employees. This is a must read for any manager wanting additional pointers to help in the difficult process of keeping your people motivated and engaged. As the head of HR for a major corporation I think this book can help all managers at all levels.


8 of 10 people found the following review helpful:

Whether you manage 1 or 50 people, this book is for you., 2006-02-25
I came across the co-author Chester Elton at a seminar last year. He is very entertaining but most important, his message is one for all managers. It's up to managers to make their employees feel rewarded and recoginzed. The Invisible Employee tells us that this concept is one of the easiest and yet most overlooked aspects of our jobs. Using a fable format the authors drive home the point that happy employees do in fact perform better and contribute more. A great read for every manager!

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