by Mary Greenwood
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Product Description
For over twenty-five years, Author Mary Greenwood has been resolving disputes in her professional career as an Attorney, Mediator, Human Resources Director, Union Negotiator, and Labor Arbitrator. Her book How to Negotiate Like a Pro, Which has won six book awards, was based on her experience as a Union Negotiator. The sequel How to Mediate Like a Pro is based on her experience as a Mediator in over 7000 cases. Greenwood noticed that there were certain Rules or characteristics of The cases that settled that were not present in the cases that did not settle. Among those Rules you will find the following: - Be A Devil’s Advocate
- You Can Mediate With A Lunatic
- Everyone Makes Mistakes
- Let The Parties Tell Their Story
- Know When To Fold
Greenwood lists each Rule and Script and offers a concise explanation on how and when to use it in Mediation. How to Mediate Like a Pro presents strategies and practical tips for the Mediation process. It will give you insight on how to deal with difficult parties, how to break an impasse and how to close the deal. After you read this book, you will be able to Mediate Like A Pro.
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Average Customer Review:
0 of 0 people found the following review helpful:
The "Magic" of Mediation, 2008-06-03
In her latest book, How to Mediate like a Pro, Mary Greenwood, J.D.,LL.M sets forth a brilliant and thorough summary of key points for mediation. Having served as a superintendent of schools as well as a university professor teaching Conflict Resolution to doctoral students, I recognize the voice of a finely-honed, experienced mediator. I wish I had had access to both this book (and her other book on negotiation) when I was serving in both of these positons.Practicality shines through. This is no theoretical text.
I like the way definitions are spelled out, the way that application of the 42 rules are illustrated,the other resources listed to assist in mediation, and the characteristics of a good mediator. All are very helpful.
Certainly this text together with her ealier one on negotiation are key components to success for any superintendt, CEO, or administrator. It is
a short, but pithy read. The writing is clear, focused and practical. I
highly recommend this book for anyone who is desiring to learn how to make mediation a successful process.
Marion Czaja, Ph.D., Professor, Retired Sam Houston State University
0 of 0 people found the following review helpful:
Both Books are Great, 2008-06-02
The mediation tips are helpful for any mediator, litigator or party involed in the mediation or legal process. This second book compliments the series of hopefully more books to come.
0 of 0 people found the following review helpful:
How to Mediate Like a Pro, 2008-05-07
Want to mediate a situation on a professional basis? How to Mediate Like a Pro by Mary Greenwood, J.D., LL.M, provides a complete methodology that helps to create success--if one uses her 42 Rules. Each Rule is a stepping stone that builds ones' expertise. A script is given following a discussion of each rule which helps the mediator to develop his/her own story.
I have found her scripts very useful where I work as a psychiatric teacher in a NC hospital. The concepts have helped to mediate may incidents based around misperceptions that engendered strong feelings about another patient. For example, extracting a careful apology, Rule 20, helps patients accept responsibility for at least part of any incident created, which in turn develops an atmosphere of acceptance and respect between patients.
The text is enriched with many venues of usefulness: online mediation, workplace mediation, language to use, do's and don'ts of mediators, as well as international, national and state mediation resources. A useful book for those of us who want to help create a more peaceful world around us, wherever that might be!
2 of 2 people found the following review helpful:
Another winner by Mary Greenwood, 2008-04-01
Reviewed by Cherie Fisher for Reader Views (3/08)
Author Mary Greenwood does it again with "How to Mediate Like a Pro: 42 Rules for Mediating Disputes." This follows her book "How to Negotiate Like a Pro," which has now won six awards and this new one is just as impressive. It is a great book for anyone who works in mediation, is thinking about becoming a mediator or to use in a classroom when training mediators. The advice is simple, straight-to-the-point and effective.
There are only 55 pages in this book, but they are full of valuable information on mediation. My only experience with mediation was with my divorce and, after reading this book, I realized that the mediator was following a process. The mediator helped us make a very painful process short, effective and less expensive.
The author starts the book by defining what mediation is. Then she compares the differences between a negotiation and mediation. In chapter two she explains the role of the mediator and begins the 42 rules of mediation. The 42 rules include: setting ground rules, not showing emotion, letting the parties tell their story, being neutral and not having any bias, not letting the parties get bogged down, being the devil's advocate and follow up. There are many other rules besides what I mentioned and they cover the topic from A-Z.
Following the chapters are several appendices with mediator's opening statement, glossary terms, what makes a good mediator and resources. They are great references that are set up to be easily referred to. The resources also include what is available in every state.
I thought that this is a great book, straight-to-the-point and simple. I definitely walked away with good knowledge about what a mediator is supposed to do. I highly recommend "How to Mediate Like a Pro" for anyone who is a mediator or thinking about becoming a mediator.
3 of 3 people found the following review helpful:
Another home run!, 2008-03-03
I learned a lot from Greenwood's earlier book, How to Negotiate Like a Pro, which I was not surprised to learn won six book awards! The sequel, How to Mediate Like a Pro, explains how to mediate when negotiations fail. Greenwood is an experienced Mediator and she passes on her knowledge and experience in a logical and pragmatic fashion that makes learning from her book quite easy. My favorite chapter is "How to Talk Like a Mediator" which gives actual responses to typical concerns and questions the parties have. There are appendices which give a glossary of terms and resources in each state. A must have reference for anyone interested in mediation or conflict resolution.
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