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People, Performance, & Pay: Dynamic Compensation for Changing Organizations

by Thomas P. Flannery, David A. Hofrichter, Paul E. Platten

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Editorial Reviews
Book Description

In the rush to reengineer, implement TQM practices, form teams, and embrace other popular business strategies, most organizations have overlooked a critical component of successful change: how they pay their employees. Even though their responsibilities and corporate environments have undergone radical changes, most employees are still paid in the same ways they were paid twenty-five years ago. Thousands of companies still dole out annual merit increases and determine pay levels on the basis of employees' knowledge, length of service, number of direct reports, and rank on the organizational ladder -- values whose relevance has faded in today's flatter, faster, more flexible business environment.

Now The Hay Group, which for the past forty years has set the standard globally for effective pay strategies, has addressed this important issue -- and once again has rewritten the rules for pay. People, Performance, and Pay identifies today's four most common organizational work cultures -- functional, process, time-based, and network -- and explains how to align innovative pay policies with each. With examples from LEGO, Hallmark, Holiday Inn, and other leading organizations, the authors explain how to assess an organization's current culture and determine what its future culture should be. They then demonstrate pay's role in such change initiatives, and how compensation must be integrated with other human resource processes, such as selection, training, and performance management. They also discuss the full range of pay strategies available today and how they can be best used to move the organization forward; for example, they recommend decreasing an organization's emphasis on base pay as it shifts from a functional culture to a process, time-based, or network culture. They also offer guidance on establishing team rewards, especially important in process and team-based cultures, and make a compelling case for putting more pay at risk through variable pay strategies. Here also is strategic advice on competency-based pay, performance-based rewards such as gainsharing, executive pay, and benefits programs.

As responsibility for compensation strategies and compensation decisions shifts away from the realm of the Human Resource Department, line managers and senior executives will find People, Performance, and Pay an invaluable reference for effectively using salary, incentives, and benefits to motivate and reward employees, improve quality, and increase productivity.


All Customer Reviews
Average Customer Review:4 out of 5 stars
3 of 4 people found the following review helpful:

2 out of 5 starsInteresting but Outdated, 2003-10-21
Don't believe the other reviewers when they tell you this book will teach you how to use the "Hay system" (whatever they mean by that). It has nothing to do with Guide Charts and doesn't teach you how to use the Culture Sort analysis (although it does list the culture attributes, which could enable you to figure out the model is you know what you are doing and have experience in this).

The most important take-away from this book is how business culture affects your remuneration structures.

Written in 1995/6, the book is definitely outdated. ALL companies are moving to a "process based" system and reducing the benefits component of remuneration. You don't need a book or Hay consultant to tell you that.

The book is fairly easy reading with a good index. It lacks extensive 'war strories' which show application of the principles.


3 of 3 people found the following review helpful:

5 out of 5 starsUseful book relates total compensation, 2003-01-27
This book is an excellent resources for leaders of companies,that are reengineering key process and to sustainable competitive advantage and offers ways of thinking our business strategies or changing organizational.
This book offers excellent ideas for using innovative reward and recognition programs to accelerate organizational and culture change.

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22 of 24 people found the following review helpful:

5 out of 5 starsCompensation strategies from the Hay Group, 2001-06-19
'People, Performance & Pay' is must-read for all executives and HR professionals who want to understand the point-based pay system, known as the Hay Guide Chart-Profile Methodology. With concrete examples from their consulting experiences, Thomas P.Flannery, David A.Hofrichter, and Paul Platten clearly explain how to develop compensation strategies to support business values, work cultures, and strategic goals.

In the literature, the Hay system has been criticized because it may promote a bureaucratic culture and because it fails to differentiate between high and low performers or contributors. For example, Edward E.Lawler writes, in his 'Rewarding Excellence,' "the Hay system is the most commonly used approach for determining pay and reward levels in large organizations, although numerous other evaluation systems have also been developed. There is a real question, however, about whether Hay or any of the others is the best approach in today's business environment...Job evaluation fits a traditional bureaucratic approach to management that relies heavily on control through job descriptions, standardization of work, and hierarchical levels of management." On the other hand, after defining the Hay system as 'pay for empire,' Peter Block argues, in 'Stewardship,' "it is a widely accepted method of using job descriptions- including the number of direct reports, type of budget responsibility, and levels of responsibility and decision-making authority- to make rational the different pay levels within an organization. For what it was asked to accomplish, this system has done an elegant and durable job. But we must question exactly what it was we asked the Hay system to do-to pay people based on the size of their territory, number of subordinates, budget size, level of authority...Soften it if you like, but these are measures of empire, not contribution to the organization."

In this context, the authors say that "certainly there is truth in Block's statement. Indeed, as the title of our book suggests, people and their performance-their contribution both as individuals and as members of the organizational team-are the linchpins of any effective compensation strategy. But that title and statement do not, despite what our critics might say, signal a sudden shift in our philosophy about pay. The fact is, we've always believed that people and how they performed constitute the foundation of any successful business strategy. We've always believed that compensation is an important element of a successful human resources equation that puts people first...When the Hay system is properly used in the right circumstances, it can still be very effective in creating people-and performance-oriented pay programs."

I highly recommend this reference source on the Hay system.


3 of 5 people found the following review helpful:

5 out of 5 starsHelped reshape the role of compensation, 1998-03-20
The ideas in the book helped me to reshape my organization's compensation programs to align with our overall strategy. It's been great!




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