2 of 2 people found the following review helpful:
Useful hands-on information on the many tools available, 2004-08-18
Government has no choice but to look for ways to work better. The push for reform of public administration is real, and fortunately there are numerous success stories from some reinvention pioneers that can help light the path toward improvement for the rest of us. The text profiles a fairly comprehensive package of the tools. Most reforms or best practices approaches should not seek to duplicate others' successes but rather should be viewed as guidance by illustrating successful principles for adapation. This volume provides excellent profiles of successes and useful information that should be invaluable to those seeking such guidance. This volume will be one of many resources my county is using to develop its performance initiative to ensure we are operating in a manner consistent with the public's expectations for our use of their dollars.
8 of 22 people found the following review helpful:
Therapy, 2002-09-01
The only thing this book is missing is a guide to the therapy you'll need when you fail to succeed. Many of the successes have turned to failure--you can succeed for a year or two, then you're out of businesses. These folks are charlatans of the worst kind. They encourage you to take great risks, come around to get your story, but are no where to be found when the governor or mayor or vice president leave office.
7 of 8 people found the following review helpful:
One Of A Kind, 2000-10-17
For most people government means bureaucracy. Not anymore. The Reinventor's Fieldbook lays out a new organization that will grab your imagination and focus it on performance. The book describes "how to" build a high performance government organization. It is filled with tools, stories, and references from all over the world. The hard research has been done for you.Frankly I didn't think you could compile this much information and make it manageable. But the extraordinary research provided in the Reinventor's Fieldbook is presented in an easy to use format. Tools and methods are tied to issues of governing. The Reinventor's Fieldbook is one of a kind. It is the "how to" guide for delivering high performance government service.
3 of 4 people found the following review helpful:
Wow! Compendium works., 2000-10-12
Wow! I was pleasantly surprised to find that this collection of how-to's for reinvention is very accessible. Having worked with David Osborne I knew there was a ton of good information for this book, but I was concerned that it could be made useful. David and Pete have found a format that works.
4 of 4 people found the following review helpful:
What reinvention is REALLY like, 2000-09-26
"The Reinventor's Fieldbook" is a great resource for anyone trying to reinvent/reform/transform/reengineer a government organization. It tells human stories that illustrate how your counterparts have tried, stumbled, and succeeded, at least partially.
It makes vivid the issues of serving customers, winning compliance, and changing culture. I felt like I had lived through Osborne's and Plastrik's stories.