Encouraging The Heart Workbook

by James M. Kouzes, Barry Z. Posner

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Product Description
Getting things done in today’s workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted–and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. This workbook, based on the model presented in the bestselling book Encouraging the Heart, guides readers through seven essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example. The authors also provide a 21-question self-assessment to help leaders determine how they are doing and where they should focus their development efforts.

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Average Customer Review: 5 out of 5 stars

2 of 2 people found the following review helpful:

5 out of 5 stars

Encouraging the Heart Great for Nonprofits, 2007-08-26
As a leadership trainer for nonprofit executive directors and middle managers I am always searching for resources and tools that will help nonprofit managers develop their skills. This workbook is an excellent tool for helping managers identify their strengths and areas for improvement. The exercises in the book along with the inspiring stories are very useful and really put perspective on how managers can and do influence the work environment and the people they manage. Let's face it managing talent is key to any successful organization and good leadership is critical for that to happen. I have been a big fan of Kouzes and would also recommend the Leadership Challenge.

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