From Difficult to Disturbed: Understanding and Managing Dysfunctional Employees

* Personality Types: including avoidant, dependent, histrionic, narcissistic, or antisocial workers

* Common People Problems: such as unproductive, angry, uncooperative, or chronic problem employees

* Mental Disorders: such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse

Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems.

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All Customer Reviews
Average Customer Review:
0 of 0 people found the following review helpful:

Great education and reference book, 2008-06-18
This book brings psychology just where it fits best in management: dealing with the soft side of people. It does so in a clear and relevant way. The book is a good read. The concepts are introduced in a structured way making this book a good reference to come back to from time to time.


0 of 0 people found the following review helpful:

An important acquisition., 2008-02-07
In order to properly motivate employees, it's good to have a basic understanding of human psychology and how it operates in the business environment: linking these two disciplines is From Difficult to Disturbed: Understanding and Managing Dysfunctional Employees. Here are applied principles of psychology at their best, pairing real-world people-problems offices face with tips on how the manage issues. Psychological types are placed into categories for this purpose ("Emoters and Reactors", "Oddballs and Spoilers", "Preeners and Predators") with specific tips on handling each type. Any business library - and many a general lending collection - will find this an important acquisition.

Diane C. Donovan
California Bookwatch



0 of 0 people found the following review helpful:

From Difficult to Disturbed , 2008-01-07
The section concerning the personality types is most valueable and the accompanying case studies make it all the more real.


1 of 1 people found the following review helpful:

"I Didn't Think It Would Be Useful, but...", 2007-12-05
I have found over the years that it is not fellow employees but supervisors, managers, and administrators that were the source of most if not all workplace difficulties. Elevated to supervisory positions, most were not trained nor, frankly, did they have the temperment or skill to manage others. I didn't think this book would be helpful for me until I browsed it. It looks hard at "bosses" too with the same sharp lens. Dr. Miller writes with humor and verve. He is grounded in the science and the art.
A great read!


1 of 1 people found the following review helpful:

Boss' Best Book, 2007-12-04
From Difficult to Disturbed: Understanding and Managing Dysfunctional Employees

The only book that explains the root causes of employee's problems.

As any difficulty, you cannot find an effective solution if you don't understand what is really happening. This lucid work will be your best friend and save you tons of heartache.

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