by Robert Bolton, Dorothy Grover Bolton
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Product Description
With so much diversity in the workplace, it's no wonder people problems abound. Yet it is possible to overcome personality conflicts by understanding other people's differences instead of merely reacting to them emotionally. A sequel to Social Style, Management Style, this book presents a comprehensive behavioral science model for understaning four different "people styles"--driver, analytical, amiable, and expressive.
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Average Customer Review:
0 of 0 people found the following review helpful:
 Boltons Support Right-Rank, 2008-12-20
The Boltons assert that trouble among co-workers comes from not understanding differences. They describe different styles on 2 dimensions of behavior--assertiveness and responsiveness--and 4 styles of presentation. Subordinates are encouraged to ask managers if it is okay to change their usual styles to accommodate managers. Managers, likewise are encouraged to respect subordinate's styles by modifying their own.
All of this is good sense for improving communication among workers of different ranks. Awareness of styles is an added tool for those who wish to practice right-rank, the use of one's position to bring respect to all--regardless of rank. Julie Ann Wambach, author of Battles between Somebodies and Nobodies: Combat Abuse of Rank at Work and at Home
0 of 0 people found the following review helpful:
Simple and Reliable, 2008-04-17
This book offers an excellent tool to predict different behavior in the work place. I am using it as part of my research as it proved to be a relaible source for data collection and analysis.
0 of 0 people found the following review helpful:
Great for the HR Professional, 2008-02-22
A book for the Human Resources Professional seeking to improve employee relationships at the office. It is a wonderful tool to understand what makes people tick and how to help them keep in time with the rest of the clock that is the organisation. A wonderful asset.
2 of 2 people found the following review helpful:
 Clear and Concise Information You Can Use, 2006-10-10
I took a webinar based on this book and found the information presented intriguing enough to buy the book. It's a short read but filled with good, practical information. If there are certain people in your lives who rub you the wrong way, understanding how their style differs from yours could help to improve communication and make the relationship more effective and pleasant for both. This book was definitely worth reading and I've experienced benefits from it at work in a very short time.
15 of 15 people found the following review helpful:
Must read for every one..., 2005-07-08
Of the several books I have studied on similar topics, this was one of the easiest to read through and apply. Although the title says People Styles at Work, it is equally applicable in personal life as well. The focus on studying behavior and inferring "style" from the same is much easier accomplished than trying to figure out the "temprament style" based on Myers Briggs.
The two dimensions of Assertiveness and Responsiveness, and the concept of above / below the middle for each of these dimensions gives 4 quadrants; one for each of the styles. This makes it convenient to understand the 4 styles, and also the shades within the styles.
I have benefited tremendously - if you are new to this topic it will serve you well to take notes as you read; create a cheat sheet of the characteristics for each style. Then for some time carry the cheat sheet with you, and refer to it often as you observe people's behaviors. Over a period of time, you will pickup the nuances of how to recognize the styles, and succeed in your interactions with others - despite them, and despite yourself... Enjoy!
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