by Bjørn Andersen and Tom Fagerhaug
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Product Description
This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool, its purpose and typical applications, the procedure when using it, an example of its use, a checklist to help you make sure if is applied properly, and different forms and templates (that can also be found on an accompanying CD-ROM). The examples used are general enough to apply to any industry or market. The layout of the book has been designed to help speed your learning. Throughout, the authors have split the pages into two halves: the top half presents key concepts using brief language—almost keywords—and the bottom half uses examples to help explain those concepts. A roadmap in the margin of every page simplifies navigating the book and searching for specific topics. The book is suited for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. Contents: Chapter 1 Practical Problem Solving Chapter 2 Root Cause Analysis Chapter 3 Tools for Problem Understanding Chapter 4 Tools for Problem Cause Brainstorming Chapter 5 Tools for Problem Cause Data Collection Chapter 6 Tools for Problem Cause Data Analysis Chapter 7 Tools for Root Cause Identification Chapter 8 Tools for Root Cause Elimination Chapter 9 Tools for Solution Implementation Chapter 10 How to Select the Right Tool Chapter 11 Example Cases Further Reading and Additional Resources Index
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Average Customer Review:
0 of 0 people found the following review helpful:
 Problem Solving for everyone, 2008-05-17
If you are looking for a basic, easy to comprehend text on problem-solving in your business or job role, this is the one for you. It will first explain you, what exactly root cause analysis means and how is it different from fixing the problem.
next it will take you to the various tools for root cause analysis. Author uses the following approach in categorizing the tools:
Tools for Problem Understanding -> Tools for possible cause generation & consensus reaching -> tools for possible cause & data collection -> tools for possible cause analysis -> tools for Cause & Effect Analysis.
Each tool is explained as follows:
Purpose & Application, Steps needed in using the tools, an example, a checklist for using the tool correctly and finally a template.
Last two chapters are on Tool selection and a case study, which are both useful. If you an advanced professional in this field, I'd recommend "The Quality Toolbox". And if you are an ASQ, buy it from there at cheaper price.
Good luck with problem solving!
0 of 0 people found the following review helpful:
 Practical Help For All Disciplines, 2008-02-08
The information provided in this book helped me determine the root cause of our safety problems. The primary root cause turned out to be managers and workers consciously deciding when they would obey the safety rules. Knowing this, Iam now looking for ways to change ingrained behavior and the safety culture of the organization. I just wish finding and implementing effective solutions for this problem were as easy as determining the root cause.
0 of 0 people found the following review helpful:
Focuses on core thinking processes, 2007-11-10
I used the first edition of this book several years ago to develop a course on root cause analysis. I'd looked at many other books on RCA, but none focused on the cognitive process fundamental to understanding cause & effect relationships. This book does this but in a simple way. The second edition includes significant enhancements.
3 of 5 people found the following review helpful:
 Definitely Not an Academic Book, 2007-10-17
I was asked to choose a book from a list of books on problem formulation to report on for one of my classes in my MBA program. I ended up choosing this book. I was at first excited to see a different point of view on problem solving than the one we were discussing in class. However, I was very disappointed with this book.
The book comes out right up front and states that this is not meant to be an academic book, but a tool that can be used in helping define the root cause of problems. This book although great for the amount of tools to aid in finding root causes, seems to lack content in total problem formulation. The layout of the book flows nicely so that if you had a particular problem that you were working on you could easily go through step by step to work on finding the root cause. However, it doesn't focus enough on critical steps in problem formulation, such as the beginning steps, determining if there is actually a problem, and properly framing the problem (scope and domain). It also doesn't focus enough on the final steps to solve the problem such as generating a hypothesis and solution, and controlling the results so to make sure the problem does not re-occur.
In my opinion there are much better books out there to discuss problem solving.
6 of 7 people found the following review helpful:
Root Cause Analysis, 2006-08-08
I found this book most helpful in trying to learn quickly the techniques of solving cause and effect problems; to which I had no previous study or training other than common sense.
It gave me specfic ways of gathering information and using it as a basis of making decisions that effect our daily operation and to be able to find ways of improving the quality of what we do.
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