Microsoft CRM 4.0 User Handbook

by Stamati Crook

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Product Description
The Microsoft CRM 4.0 User Handbook is for people using and evaluating Microsoft CRM. A lot of ground is covered with an emphasis on providing a full and concise summary of all the features of CRM rather than a step-by-step guide. You will understand the sales cycle, how to run a marketing campaign, and how to schedule appointments and service activities. The user interface is explored in full detail, both from a web browser and from the Outlook client for CRM, and you will learn how to run a mail merge to Word and export to Excel. Customisation and workflow features are covered from a user point of view and we do not discuss installation or programming issues (although the author is a programmer). Readers will want to have this book nearby as they explore Microsoft CRM and will keep it handy on their bookshelf as they begin to use CRM to it s full potential.

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Average Customer Review: 1 out of 5 stars

5 of 7 people found the following review helpful:

1 out of 5 stars

Save Your Money!, 2008-08-30
Poor content, laughable presentation and an extortionate price.

In my professional life I licensed 250 users of Dynamics CRM 4.0 earlier this year, with plans to expand to 750 users. Dynamics CRM is proving itself to be a real winner. Unfortunately the same cannot be said of this book.

Save your money and look to the vastly superior alternatives from Sonoma/Microsoft or the Dummies guide.

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