by Don Tapping, Anne Dunn
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| List Price: | $25.00 |
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| Lowest New Price: | $24.95 |
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Product Description
Lean Office Demystified conveys the proven success of the Toyota Production System for administrative processes. The forms, graphs, illustrations, and worksheets are organized in a step-by-step manner in which anyone can apply these principles to the office. Each phase also includes a Readiness Guide that ensures you are ready to proceed to the next level. This book provides the complete blueprint, from start to finish, for planning and implementing your administrative improvements while maximizing employee performance. The Lean tools are defined relative to examples from manufacturing front offices, healthcare and its associated clinics and labs, as well as the financial services industry. This book provides all the necessary tools for you to achieve a Lean Office.
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Average Customer Review:
0 of 0 people found the following review helpful:
 LEAN OFFICE IS DEMYSTIFIED, 2008-10-10
I found Lean Office Demystified very down-to-earth and practical for applying Lean prinicples in our transactional processsing area (mostly customer service entering data, day-in and day-out). I found the principles regarding process control (mostly the section regarding Critical and Non-critical processes) one of the key reasons I am recommending this book. The book aslo states, ifimprovements are to be sustained, it does not come without hard work. It is the constant, day-to-day, hour-to-hour, etc. attention to the Lean process that will allow it to have the impact that many organiztaions required to remain competitive. We modified the Lean Office Assessment that was contained in the book to fit our unique administrative challenges, however, what was in the book, was a good foundation. This book is an easy read. We are in the process of applying visual controls and the office file system to our desktop procedures now that we have a good understanding on how Lean can work in administrative settings.
0 of 0 people found the following review helpful:
Lean Admistration That Got Me Started, 2008-10-07
Just the concept of identifying your processes (critical and non-critical) and determining their cycle times allowed our finance department to reduce overtime and improve work flow. We used Excel and Access and created a few simple spreadsheets with rules/flags to do further Lean out our Desktop (PC) processes. We easily found the concepts relating to the Desktop environment, as well as did the author in the book in a few places. This book was a great start for us!
0 of 0 people found the following review helpful:
Lean Office is Demystified, 2008-10-02
I struggled with explaining the need for our office workers on why Lean should be implemented as a program and found this book to be the answer. Lean Office Demystified broke down the basic concepts,provided examples, and as well as having very simple checklists as we consider improvement initiatives. We are using the basic concepts in this book to supplement our Six Sigma program. I am trying to get our organization to share some of our successes, so we can then learn from others through benchmarking, hopefully, some of our successes will be easier than the long, detailed Six Sigma projects. We especially found the Goal Card, See the Challenge, Desktop Standards (which we immediately applied to our electronic forms on our Destkops - as well as the paper file system we still must maintain), and the Lean Office Assessment as the most useful parts of this book. The simple value stream maps from other industries also made us look at our value streams and stratify data into these "sequential processing streams". Lean Office Demystified did exactly what it stated in its title.
1 of 1 people found the following review helpful:
A Good, Solid Lean Office Book, 2008-10-02
I really like the simplicity of this book and how administrative processes relate directly to possible Lean improvements. We found our customer service department following the book step-by-step, especially Chapter 8. It was an easy adaption to our computer system, however, as we try to become more paperless, we - from the excellent examples demonstrated in the book - created a hybrid e-paper system. We have been using the Lean Office Asssessment as our baseline..as we created a similar one. There was no problem using it exactly, as we contacted the publisher, and he agreed to let us use whatever we wanted. Great book and support!
1 of 1 people found the following review helpful:
Office Lean I Understood, 2008-09-30
I found Lean Office Demystified very helpful in my position. I am constanly handling emails and reports that need to be filed electronically, never seem to be caught up. The principles that I learned from this book were 1: How I can stabilize my work each day 2: How I can control the interruptions and 3: How I can coordinate as our group leader the way to gain better process control. I now have all our processes in an Excel spreadsheet, nearly exactly how it is displayed on page 201 of the book. This book gave me (and others) great insight into how these principles do work on our electronic filing of information and reports. Also, as we think we are getting paperless, we still have plenty of paper around. Concepts are simply and clearly stated in this book.
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