Conflict Resolution: The Relationship Between Air Force Public Affairs and Legal Functions

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This is a AIR FORCE INST OF TECH WRIGHT-PATTERSONAFB OH report procured by the Pentagon and made available for public release. It has been reproduced in the best form available to the Pentagon. It is not spiral-bound, but rather assembled with Velobinding in a soft, white linen cover. The Storming Media report number is A431353. The abstract provided by the Pentagon follows: The literature regarding the relationship between public relations practitioners and lawyers indicates that a balance between the two is the best way for an organization to survive or prevent a crisis. However, legal counsel is taken more often over public relations counsel, which can be fatal in the court of public opinion. Researchers suggest that interdisciplinary education and better communication and planning between lawyers and communicators will create a better balance between the two functions. This research examines the relationship between Air Force public affairs and legal functions to find out what conflict exists, how often it occurs, how it is resolved, what the results are for the Air Force as a whole, and what can be done to improve the relationship. The study is based on conflict resolution theory and examines the relationship in terms of win-win, win-lose and lose-lose scenarios. An on-line survey was conducted of 790 Air Force public affairs officers, lawyers and commanders using electronic mail and a web-based form. The researcher received approximately 250 responses (31%).

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