Product Description
Document your efforts in terms management will understand Are your employee training efforts really paying off? In this hands-on guide, two top human resources consultants present a results-oriented, twelve-step approach that directly links training to specific organizational goals. Here is all the information and guidance you need to create a work environment that reinforces new skills and maximizes training results. You'll also learn to document the effect your efforts have on the bottom line, track subtle but important changes in employee values and beliefs, and demonstrate increased sales and productivity. It's THE definitive handbook for tracking and cost justification of training and development efforts.
Average Customer Review:
13 of 14 people found the following review helpful:
Needed ROI justification for corporate training programs, 1998-09-09
Lots of lip service gets paid to training, but most training functions usually reside at the cutting edge of the downsizing axe. This book provides training managers with methods for reporting how a training program contributes to a company's bottom line. It sheds light on how the intangible attributes of trainees (one of which is the knowledge learned in a training program) get transferred into work skills, and how both knowledge and skills can be quantified into numbers which management can understand. The only drawbacks are: 1) that there is not enough of a discussion about statistical methods for data interpretation, and 2) some examples of purposeful, targeted questions would definitely be useful. However, overall, I am happy to have this text become part of my daily playbook.