Reference and Information Services in the 21st Century: An Introduction

by Kay Ann Cassell, Uma Hiremath

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Editorial Reviews
Product Description
This innovative text features an all-new approach that will change the way you think about reference service. The only reference text to identify the top resources in major subject areas and genres, it shows students how to approach the reference query by matching specific types of question to the most appropriate format (when answering questions that require handy facts, for example, go first to ready reference sources; for questions about current events and issues, start with indexes). Guided by an advisory board and a focus group, the authors have achieved an ideal balance between practical elements and guiding principles. This landmark text is sure to be of interest to LIS educators, students, and both novice and experienced reference professionals.

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All Customer Reviews
Average Customer Review: 4.5 out of 5 stars

1 of 1 people found the following review helpful:

5 out of 5 stars

Useful, 2008-10-06
This book is very useful for school. I am using it in a class towards my MLIS

2 of 2 people found the following review helpful:

5 out of 5 stars

Fabulous book!, 2007-10-17
I highly recommend this book for all library school students, and for practicing librarians too. The book mentions many of the resources available, and tells you how to use them too.

2 of 2 people found the following review helpful:

4 out of 5 stars

Reference and Information Services in the 21st Century, 2007-09-23
This is an instructional book for future reference librarians to learn how to better serve their patrons. It is quite interesting but can be dry in parts. I am using it for a class and have learned much.

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