by Dan Madison
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| List Price: | $29.95 |
| Amazon Price: | $29.95 & eligible for FREE Super Saver Shipping on orders over $25. |
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| Lowest New Price: | $29.95 |
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Product Description
Map Your Way to Process Excellence
At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about:
* The importance of process
* Process mapping
* Key stakeholders’ roles and responsibilities
* The ten-step process redesign methodology
* Process improvement and creating the process team
* The four lenses of analysis
* Customer report cards, benchmarking, and best practices
* Process redesign case studies
* Design principles for process redesign
* Barriers to process redesign
* Becoming a process-focused organization
* Building cross-department process management
* Using information technology in process management
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Average Customer Review:
0 of 1 people found the following review helpful:
 Very useful, 2008-08-25
I really found this book useful. I've just started to implement process mapping and improvement activities in the companies. It presents you many tools to be used for preparing process maps and they are easy to use. Language is simple. You will find many tables and figures which facilitate understanding of the idea very quickly.
2 of 4 people found the following review helpful:
 Great book, 2007-11-10
Excelent book
claer, simple
easy for reaader
content very practical
4 of 4 people found the following review helpful:
For the People Doing it, not the IT People Implementing it., 2007-09-14
Excellent Book.
Well Organized.
Well Writtent.
Quotable Content.
Anyone NEW to the Business Process Approach. Start here!
Not about how to implement IT changes to get it done.
Very little "System" Talk.
This book could take a motivated Lay-Person and help transform them
into a Business Process GURU!
If you are an IT person, it is worth reading so you know the game
plan, and the score. It lets you argue AGAINTS implementing ANYTHING
until people have TESTED their ideas WITHOUT system changes!!!
2 of 9 people found the following review helpful:
On time and as promised, 2007-08-31
The item was delivered on time and in the advertised condition. Thanks for your prompt response.
11 of 11 people found the following review helpful:
A must have for starting with process improvement, 2007-01-31
This book has all you need not only to start, but also to continue with process improvement. It covers all basic steps you need to fulfill, gives you a broad overview about what you have to have in mind and also gives nice examples. I'm sorry I didn't have it much before, it could save me a lot's of mistakes I did.
Of course, I wouldn't call it a Bible, for more details in any area you'll need more detailed literature, but it can be used as a very good checkbook and guide when starting with process improvement. It's very simple and systematic. Highly recommendable not only for those who start with process management, but also for everyone who already works in this area.
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